Powered by the Fluid Dynamics Search Engine © 2003
Close

eBook Support

Thank you for using the White Plains Public Library's eBook collection!

Many common questions about this service are answered on the Library's eBook site.  Some of the help topics covered on those pages are:

Digital Book Basics (answers to frequently asked questions about eBooks)

Digital Book Readers (learn about and download free eBook reader software)

Troubleshooting (technical information on known eBook reader issues)

Policies and Procedures (White Plains Public Library's eBook policies and procedures)


If you are still unable to resolve technical difficulties, please fill out this form.  We will try to get an answer to you within two business days (Monday - Friday, excluding City holidays). 

Fields in red are required.
1.  Tell us about yourself
Your full name:
Your e-mail address:
If you do not enter a complete and valid e-mail address, we will not be able to answer your question.
Your library card number:
Your phone number:
2.  Tell us about the device you are using
Desktop PC or handheld: Desktop or Laptop PC
Handheld or PDA
Operating system used to download the digital book:
Browser used to download the digital book:
Digital book reader software used: Adobe Reader
Mobipocket Reader
OverDrive Media Console
Type of handheld, if applicable:  
Handheld operating system, if applicable:
4.  Tell us about the digital book
Title:
3.  Tell us about the problem

Enter a description of the problem here.  Be as complete and specific as possible.  The more you tell us, the better we can answer your question.  If possible, include the steps you went through leading up to the error and the text of any error messages that were displayed.
Click on "Send Request" to submit this question or "Clear Form" to start over.  Please click on "Send Request" only once.